I've had dozens of vehicles and have visited a lot of different automotive repair shops over the past 30 years and this shop is at the top for customer service, follow-up, and great mechanic work. Timeliness for an automotive shop is critical and they were able to get my Ford F350 in and out with superb quality of work before the deadline I had to go tow something with the truck. I'd trust sending my wife or daughter to this shop since I've seen that they will only do what is needed and don't push things that are not. In my dealings with them they are ethical and great mechanics, two things that are hard to find in an automotive repair shop in Jacksonville or anywhere else. I highly recommend Otto Motive.